bajae's Privacy Policy
Everything is clearly explained here — how your personal information is collected, stored, and used, and what your rights are.
This privacy policy applies to the bajae platform and explains in detail how your personal information is handled when you visit our website, register an account, or use our services. bajae believes that your privacy is a fundamental right, and we are committed to keeping your information secure while maintaining the highest security standards. We kindly ask you to read this policy carefully.
Introduction and Scope
bajae (hereinafter referred to as "we", "our", or "the platform") operates a secure and reliable online betting and gaming service for Bangladeshi users. This privacy policy applies to the following:
- All individuals who visit the bajae website and any of its sub-pages
- Registered members who use bajae services from any device
- Individuals who contact the bajae support team
- Users who participate in bajae's promotional activities
By agreeing to this policy, you consent to bajae's methods of collecting and using information. If you do not agree with any of the terms, please refrain from using the platform and contact our support team.
Information We Collect
bajae collects various types of information to improve its service quality, ensure security, and meet legal obligations. The detailed categories are listed below:
2.1 Registration Information
Information you voluntarily provide when opening an account:
- Full name (in Bengali or English)
- Date of birth (for age verification — only those aged 21 and above)
- Email address and mobile number
- Preferred currency and payment method
- National ID card or passport number (for KYC verification)
2.2 Automatically Collected Information
Information automatically collected while you use the platform:
- IP address and device identifier information
- Browser type, version, and operating system
- Cookies and session data
- Login time, duration of use, and page navigation information
- Transaction history and betting activity logs
2.3 Financial Information
We store the following financial information to process deposits and withdrawals:
- bKash / Nagad / Rocket account numbers (partial, not complete)
- Bank account details (where applicable)
- Transaction amounts and dates
- Deposit and withdrawal status
Important: bajae never stores your full card number, PIN, or password. All financial information is secured through SSL encryption.
Purpose of Using Information
bajae uses your information only for legitimate purposes. The reasons we process your information are described in detail below:
3.1 Service Delivery and Operations
- Creating, verifying, and managing your account
- Processing betting and gaming activities
- Completing deposit and withdrawal transactions
- Providing bonuses and promotional offers
- VIP membership management (Bronze, Silver, Gold tiers)
3.2 Security and Fraud Prevention
- Detecting and preventing unauthorized access to accounts
- Monitoring suspicious transactions
- Complying with anti-money laundering (AML) regulations
- Identifying and closing multiple accounts
3.3 Customer Service
- Providing 24/7 support through live chat
- Resolving your complaints and issues
- Sending account-related notifications
3.4 Improvement and Analysis
- Improving platform performance and user experience
- Planning new games and features
- Identifying and resolving technical issues
Sharing Information with Third Parties
bajae does not sell your personal information or provide it to third parties for advertising purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Necessary information is shared with the technology and payment partners used to operate our services. These partners include payment gateway technology services (related to bKash, Nagad, Rocket), game software providers, security and verification services, and cloud hosting providers. All such partners operate under strict confidentiality agreements.
4.2 Legal Obligations
Information may be provided in accordance with valid legal directives from any country, court orders, or proper requests from government authorities. In such cases, we will provide only the minimum information necessary.
4.3 Business Transfers
In the event of a company merger, acquisition, or asset transfer, user information may be transferred as part of the assets. In such circumstances, we will notify you in advance.
bajae never sells your information to marketing or advertising agencies. All information shared with third parties is limited to the minimum necessary.
Cookies and Tracking Technologies
bajae uses cookies and similar tracking technologies to operate the website effectively.
5.1 Types of Cookies
- Essential Cookies: These ensure the core functionality of the website — maintaining login sessions, managing security tokens, and so on. Without them, the platform will not function properly.
- Functional Cookies: These remember your preferences and settings (such as language and display preferences) so you do not have to reconfigure them each time you log in.
- Analytics Cookies: These help us understand how users are using the platform, which assists us in improving our services.
- Security Cookies: These are used to detect fraud and protect accounts.
5.2 Cookie Controls
You can disable most cookies by changing your browser settings. However, disabling essential cookies may cause some important features of the platform to stop working. Contact our support team to learn more about managing cookies.
Data Security Measures
bajae adopts industry-standard security measures to protect your personal information. Our security framework operates on the following levels:
- SSL/TLS Encryption: All data exchanged between your device and our servers is secured through 256-bit SSL encryption.
- Data Encryption: Sensitive information stored on servers is kept in an encrypted state.
- Access Controls: Access to your information is restricted to authorized personnel only, who are bound by strict confidentiality obligations.
- Regular Security Audits: Our systems undergo regular security testing.
- Two-Step Verification: Additional verification is required for high-value transactions and account changes.
- Suspicious Activity Monitoring: Automated systems detect unusual activity 24/7.
However, no system on the internet is 100% secure. We encourage you to keep your password strong and not share it with anyone.
Data Retention Period
bajae retains your information for as long as it is necessary. The retention period for different types of information is as follows:
- Active Account Information: Retained for as long as the account remains active.
- Transaction History: Retained for a specific period after account closure in accordance with financial regulations and audit requirements.
- Communication Records: Retained for a limited period to ensure the quality of customer service.
- KYC Documents: Retained in accordance with applicable legal and regulatory obligations.
- Marketing Preferences: Deleted immediately upon opt-out.
Information that does not need to be retained after account closure is securely deleted or rendered unusable.
Your Rights and Controls
bajae strives to give you maximum control over your personal information. You have the following rights:
8.1 Right of Access
You may request at any time to see a complete report of what information we hold about you. We will provide this information after appropriate verification.
8.2 Right of Rectification
If any information in your account is incorrect or incomplete, you may request that it be corrected. Our support team will complete this as quickly as possible.
8.3 Right of Erasure
In certain circumstances, you may request that your information be deleted. However, this right may be limited in cases of legal obligations, unresolved transactions, or ongoing investigations.
8.4 Right to Object to Processing
You may object to the use of your information for certain purposes, particularly for marketing or profiling. Upon receiving such a request, we will implement it where applicable.
8.5 Right to Portability
You may request your information in a structured, machine-readable format. This right is subject to technical feasibility.
To exercise any of the above rights, contact us via live chat or email us at [email protected]. We generally respond within 7 business days.
Protection of Minors' Information
bajae is intended only for individuals aged 21 and above. We do not knowingly collect information from any minor. Age verification is a mandatory step in the registration process.
If we become aware that information from a minor has been collected by mistake, we will immediately close that account and delete the relevant information. If you have any information about this, please notify our support team.
Policy Changes and Updates
bajae may update this privacy policy from time to time. When changes are made, we will take the following steps:
- The "Last Updated" date at the top of this page will be changed.
- For significant changes, registered users will be notified by email.
- For notable changes, a notification will be shown when you access the platform.
Continuing to use the platform after a revised policy is published will be considered as your consent to those changes. We therefore ask you to review this page regularly.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our privacy team is always ready to answer all your queries.
Contact Information
We usually respond within 7 business days. For urgent matters, get immediate assistance via live chat. We treat your privacy with the utmost importance and carefully review every request you send.