bajae Terms and Conditions

Acceptance and Eligibility

By using the bajae platform you confirm that you have read, understood and agreed to these terms and conditions in full. These terms are legally binding, so every user should read them carefully.

Age Requirement

You must be at least 21 years old to open an account and use any game or betting service on bajae. Under applicable law in Bangladesh, use of this platform by minors is strictly prohibited. bajae reserves the right to verify your age at any time.

Geographic Applicability

bajae provides services primarily to users in Bangladesh. You are solely responsible for ensuring that using online gaming and betting services from your location is lawful. bajae bears no legal liability in this regard.

Account Registration

By opening an account on the bajae platform you acknowledge the following:

Registration Requirements

• Each user may open one account only. Creating multiple accounts is strictly prohibited and may result in account termination.
• All information provided at registration must be accurate, complete and up to date.
• You are fully responsible for keeping your login credentials (username and password) confidential.
• Opening or operating an account on behalf of or in the name of another person is prohibited.
• If unauthorised access to your account occurs, you must notify the bajae support team immediately.

Identity Verification (KYC)

bajae may request relevant documents to verify your identity at any time. You may be required to submit a national identity card, passport or other government-issued identification. Withdrawals may be restricted until verification is complete.

Deposits and Withdrawals

All rules regarding financial transactions on bajae are described in detail below.

Deposit Rules

• Minimum deposit amount: ৳200 (per payment method).
• Supported payment methods: bKash, Nagad, Rocket and bank transfer.
• All deposits must be made through a payment method registered in your own name — deposits via third parties are not accepted.
• If any technical issue arises during a deposit, contact support immediately.

Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Withdrawal requests are generally processed within 10 to 45 minutes.
• Withdrawals will be made only to the same payment method used for the original deposit.
• bajae reserves the right to delay withdrawals in cases of incomplete identity verification or suspicious transactions.
• bajae does not charge any transaction fees, however your bank or payment provider may apply their own charges.

Bonuses and Promotions

bajae offers various types of bonuses and promotional offers. These offers are entirely optional and subject to each user's own judgment.

Welcome Bonus

New members are eligible for a 100% bonus on their first deposit up to ৳15,000. To withdraw this bonus, the total bonus amount must be wagered at least 10 times (10x wagering requirement).

General Bonus Terms

• Each bonus has its own validity period, which will be stated in the bonus offer.
• Combining multiple bonuses at the same time is generally not permitted unless otherwise specified.
• bajae reserves the right to modify, suspend or cancel any bonus offer at any time.
• If a withdrawal request is made before the wagering requirements are met, the bonus and any winnings derived from it will be forfeited.
• If bonus abuse is suspected, bajae reserves the right to revoke the bonus and investigate the account.

VIP Program

bajae's VIP program has three tiers — Bronze, Silver and Gold. You can advance to higher tiers through regular and active play. Weekly cashback benefits differ by tier — up to 0.4% for Bronze, up to 0.8% for Silver and up to 1.2% for Gold.

Betting and Gaming Rules

The bajae platform includes various gaming categories such as cricket betting, slot games and live casino. Each category has its own specific rules.

General Betting Terms

• Once a bet is placed it cannot be changed or cancelled.
• bajae reserves the right to void the relevant amount for any bet placed due to a technical error or incorrectly displayed odds.
• If a game is interrupted mid-session due to loss of internet connection or any other reason, bajae will determine the outcome in accordance with the applicable policy.
• Collusion between two or more accounts is strictly prohibited.

Sports Betting

Betting is available on cricket (including BPL, IPL and T20 World Cup), football and other sporting events. If an event is cancelled or postponed, bajae will make its decision in accordance with established rules. Event results will be determined based on the announcement of the official sports authority.

Live Casino and Slots

bajae offers games from the world's leading providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI and Spribe. Each game has its own payout structure and all games are operated in accordance with fair play principles.

Prohibited Activities

Any of the following activities are strictly prohibited on the bajae platform. Breaching these prohibitions may result in account suspension or permanent closure, and all associated balances may be forfeited.

• Operating multiple accounts or registering under a different identity.
• Bonus abuse — exploiting loopholes in the bonus system to gain an unfair advantage.
• Using automated software, bots or any other technology to play games.
• Using the platform for the purpose of money laundering.
• Attempting to breach the platform's security systems or engaging in hacking activities.
• Harassing other users or engaging in inappropriate behaviour.
• Opening or operating an account using false information.
• Conducting transactions using a third party's funds or payment methods.

Responsible Gaming

bajae is committed to responsible gaming. We believe gaming is an entertainment activity and it should never have a negative impact on your life or financial situation.

Protective Measures

• Users can set their own deposit or betting limits.
• You can apply a temporary break or self-exclusion to your account whenever needed.
• If you feel that gaming is becoming a problem, contact our 24/7 live chat support immediately.

For more information on responsible gaming, visit our Responsible Gaming page.

Privacy and Data Protection

bajae places the highest importance on protecting your personal information. We keep your data secure using SSL encryption and modern security technologies.

Data Collection and Use

• Personal information provided at registration will be used solely for the purpose of delivering services and verifying your identity.
• Your transaction data may be retained to meet legal obligations.
• bajae does not sell your personal information to third parties.

For full details on our data collection and use practices, please visit the Privacy Policy page.

Account Suspension and Closure

bajae reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• If any clause of these terms and conditions is violated.
• If information provided during identity verification is found to be inconsistent or false.
• If money laundering or any other illegal activity is suspected.
• Upon receipt of a directive from a regulatory authority or a court order.
• If an account remains inactive for an extended period (subject to the applicable policy).

Voluntary Account Closure

You may request closure of your account at any time through our support team. Prior to closure, you will be given the opportunity to withdraw your balance subject to all applicable conditions being met.

Limitation of Liability

bajae is not liable for the following:

• Losses caused by internet connectivity issues or disruption to third-party services.
• Loss resulting from the user's own negligence or leaving login credentials unsecured.
• Service disruption due to external causes (natural disasters, government directives, cyberattacks, etc.).
• Differences between game outcomes and any predictions or expectations — all gaming results are random and not predetermined.

Dispute Resolution

If any dispute arises between bajae and a user, an attempt will first be made to resolve it through discussion.

Complaint Submission Process

• As a first step, submit your complaint via 24/7 live chat support or by email at [email protected].
• bajae will endeavour to provide an initial response to the complaint within 7 business days.
• Retain all information and evidence necessary for resolving the dispute.
• While a dispute is under investigation, the relevant account and balance may be temporarily suspended.

Changes to Terms

bajae reserves the right to change, amend, or update these terms and conditions at any time. Continued use of the platform after any changes will be considered acceptance of the updated terms.

• For significant changes, bajae will endeavour to notify users via email or through a notification on the platform.
• Updated terms and conditions will take effect from the date they are published.
• It is the user's responsibility to check this page regularly and stay informed about the latest terms and conditions.

Contact

If you have any questions or comments about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: Support is available 24/7 in Bengali

These terms and conditions constitute the entire legal agreement between the bajae platform and the user. No verbal agreement or prior understanding can replace this written document.